Many health care and insurance related companies have experienced high ASA (average speed of response) times and problematic call handling times (CHT). Others have experienced challenges with ABN (Average Abandon Time) and ATB (All Trunks Busy). A company’s call center is often the first contact, the critical initial taker responsible for customer claims when problems […]
Continue.. First Outsourcing Lost Notice: FNOL Call Overflow to Optimize Call Center Efficiency