First Outsourcing Lost Notice: FNOL Call Overflow to Optimize Call Center Efficiency

Many health care and insurance related companies have experienced high ASA (average speed of response) times and problematic call handling times (CHT). Others have experienced challenges with ABN (Average Abandon Time) and ATB (All Trunks Busy). A company’s call center is often the first contact, the critical initial taker responsible for customer claims when problems […]


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Overview of mezzanine financing: what it is, pros and cons, and common situations

If you are raising growth capital to expand your business, you may want to consider using mezzanine financing as part of your financing solution. Mezzanine financing is a form of debt that can be a great tool for financing specific initiatives like plant expansions or launching new product lines, as well as other major strategic […]


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Everything you need to know about a personal injury attorney

A civil litigator who provides legal representation to the claimant claiming psychological or physical injury is known as a personal injury attorney or plaintiffs’ trial attorney. This may be the result of the negligent act of another organization, person or entity. What are personal injury cases? Cases involving bodily or mental injury are considered personal […]


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New book reveals how to survive and thrive in the ever-changing workplace

James Lehman has had an interesting career to say the least. At the beginning of Maneuvering Your Career, he shares with us his diverse work history and the job instability and difficulties he has experienced throughout his years of employment: “Because I had to maneuver my career, I was fired multiple times, had my position […]


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