8 Critical Steps to Establishing a Customer Service Culture

“The greatest asset of any company is its customers, because without clients there is no company”,–Erwin Fran During our recent weak economy, many businesses have seen declining revenues and dwindling budgets. Declining budgets often lead to reduced staffing levels and diminished services. To me, this doesn’t make sense. I think it’s during down times when […]


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Drinking water management for the capital of Pakistan

Third world governments plan and strategize and show their commitment to the efficient and sustainable use of water. But, when putting these strategies into action, implementing agencies always make mistakes, mainly due to organizational inefficiency and incompetence. The Capital Development Authority (CDA) is the Civic Authority of Islamabad, the capital of Pakistan, responsible for providing […]


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